"Hospitality is central to the restaurant business, yet it's a hard idea to define precisely. Mostly, it involves being nice to people and making them feel welcome. You notice it when it's there, and you particularly notice it when it isn't. A single significant lapse in this area can be your dominant impression of an entire meal."
John Lanchester"One of the main reasons that the landscape of financial stuff in America is different is that gambling is illegal there. So there's a kind of sport-like aspect to the American coverage of finance."
John Lanchester"There's an awful lot of us who don't quite speak finance, speak money."
John Lanchester"In a democracy, people tend to get the kind of government they deserve."
John Lanchester