Quotes by Theo Paphitis

"Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers."

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"My family come from Cyprus. Both my father and my grandfather worked on the British bases there, and as the British government granted independence to Cyprus, they granted British passports to those who worked with them."

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"I was useless in the classroom; I would spend my time looking out of the window after the first 10 minutes. But when you do an apprenticeship, you don't have to wait for the teacher to tell you when it's time to start, because you are on the shop floor learning for real."

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